FAQ
(Frequently Asked Question)
Find answers to frequently asked questions about us.
Why should you choose Arkana Living?
Arkana Living is a leading Indonesia furniture manufacturer, specializing in premium teak furniture and rattan furniture for both indoor and outdoor use. With more than 10 years of experience, we supply a wide range of high-quality furniture made from teak wood, mahogany, suar, natural rattan, synthetic rattan, banana rope, and other materials based on your request. We provide wholesale furniture, custom furniture designs, and international project solutions to clients worldwide.
Do you accept custom designs?
Yes, we can. We accept custom furniture designs and can produce based on your specific requirements.
Can we request samples before placing a large order?
Yes, you can. We provide samples so you can see and feel the quality of our products before placing a large order.
What materials are available?
To make our wooden furniture, we mainly use teak wood, mahogany, and suar (trembesi) wood. Our outdoor furniture combines teak wood with various metals such as aluminum, iron, brass, and stainless steel. We also work with weaving materials including natural rattan, synthetic rattan, banana rope, seagrass rope, water hyacinth, paper rope, burlap fabric, and other materials upon request. In addition, we can produce cushions in various qualities and specifications to match your requirements. For other types of material, please feel free to contact us.
Can you handle large projects (hotels, resorts, villas)?
Yes, we can handle large projects such as hotels, resorts, and villas.
Can you customize branding (logo, label, packaging)?
Yes, we can customize branding as requested.
Where is the location?
Our operational office and workshop are in Trangsan, Gata, Sukoharjo, Central Java, Indonesia
What is your Minimum Order Quantity (MOQ)?
The Minimum Order Quantity (MOQ) is 1 x 20 ft Full Container Load (FCL)
How long is the production lead time?
The Production Lead Time for a 40ft High Cube Container is 60 Days.
Do you have a quality control (QC) to ensure your product quality?
Yes, we have a quality control (QC) process to ensure every product meets our standards before shipment.
Do you provide warranty for your products?
The guarantee covers production defects because of the working process (unglued, cracks, and broken) but does not cover faults caused by; transportation, misuse, improper assembly, and intentional damage.
Do you use certified wood?
Yes, we use certified wood. We are SVLK certified, and all our products are guaranteed safe and compliant with the required documents before shipment.
What is the payment term?
Payment via Telegraphic Transfer (T/T). A 40% Down Payment is required to initiate production. The remaining 60% balance shall be settled after the copy of the Bill of Lading (B/L) has been provided. The original Bill of Lading will be released once full payment has been confirmed. For other payment methods please feel free to discuss with us.
Transform Your Space with Arkana Living
Experience the perfect blend of craftsmanship and elegance in every piece.
Arkana Living, CV.
Arkana Living is Indonesian furniture manufacturer, spezializing in custom designs made from teak wood, rattan, and premium materials. With strong export experience, we provide high quality furniture supported by certified to meet the needs of global market.
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